Help
Support
Last updated 3 October 2026
Stuck on something, or something isn't working the way it should? We'd rather hear about it than have you give up — email us and we'll help.
Email us
We're a small team, so it may take us a little while — but we read every message and usually reply within one business day.
Help us help you
Including these makes it much faster to sort out:
- The email address on your Telliport account.
- What you were doing, and what happened instead.
- The number you were calling or topping up, if it's about a specific call.
- A screenshot, if you can.
Common things
- Top-ups: a wrong number can't be pulled back once the network has delivered the airtime, so check the number before you pay. If it says delivered and it hasn't arrived, email us with the number and the time.
- Calls not connecting: check you have credit, and that the number is right. If it keeps failing, send us the number and the time you tried.
- Refunds: we don't refund unused calling credit, but if a call or top-up failed and you were charged, tell us and we'll put it right.
- Password or access: use Forgot password on the sign-in screen, or email us from your account address.
Closing your account
You can delete your account yourself in the app, or read how on the delete account page.
The privacy page says what we hold about you, and the terms cover the rest.